I'm sometimes asked where I think the Net is headed. I'm
only an amateur futurist, but I'll take my best shot at an
answer.
There is much I see ahead. Broad access, reliable
functionality, an end to computer literacy as a prerequisite
for a successful Internet experience… and I think most
importantly, real-time, face-to-face connections between
people. But to me, the thing that is most interesting, and I
think most revealing as we ponder the strategic directions Net
initiatives should take is what I don't see:
- I don't see a browser.
- I don't see a URL.
- And I don't see a computer.
What a welcome change this will be. Nothing is more
infuriating than the process of logging onto the web through a
browser, entering a URL (what could be clumsier?), waiting for
the page to download, and hoping that you don't crash your
computer in the process.
Today's Net access is analogous to starting a car with a
hand crank. Well, the good news is it won't be that way for
much longer: The online counterpart to the electric starter is
coming. The Internet that will be part of our professional and
personal lives within a few years will be integrated,
failure-proof… and simple.
It's already happening. Here are a few examples:
The Net-Enabled Household
You unload your groceries. As you put the food in your
TCP/IP-connected refrigerator, it scans the bar code on the
packaging and records each item…It logs your food in. When you
take an item out (a quart of milk let's say), it logs it out.
You put it back. It logs it back in. Then out. Then in.
Until one day it determines that a longer than acceptable
period of time has passed since you logged the milk out
without logging it back in. So it puts up a message on its
flat screen embedded in the door asking if you're out of milk.
You take the ultra high-tech pointing device of the future
(it's located between your thumb and middle finger) and touch
"Yes" on the panel.
Then it asks, "Shall I order some more?" Yes again, and the
refrigerator sends an order over its Net connection to the
store. Of course, first it tells you that it's calculated your
milk usage and determined that a substantial cost savings can
be realized if you buy half-gallons instead of quarts,
assuring you that you have sufficient refrigerator "floor
space" to hold the larger container.
Science fiction?
Electrolux (known in the states as Frigidaire) and, more
recently, ICL, have produced it.
Please Touch That Dial
Let's say you're watching a tennis match. You like Pete's
tennis racket you see, or Lindsay's shoes, or the umbrella
shading the umpire. You take your pointing device and touch
the thing you like on your screen. Up pops a message
(digitized voice if you prefer) asking if you'd like to buy
the product or display information now, or store the request
until the match is over.
Science fiction? J.C. Penney and MIT have this in prototype
today.
Lovely Rita Online
You park your car and put some money in the meter. The
meter transmits the information to a centralized data storage
area, and the information is then communicated over the Net to
administrators, maintenance and repair teams, and of course to
parking enforcement officers.
When your meter expires, an alert is sent out with a
notification, pinpointing meter number and location; a
municipal revenue opportunity parked at that location.
The meters also record tampering activity, alerting police
when someone's trying to steal the coins inside.
Science fiction? You'll find them on the streets of
Burlingame, California today.
The Next Steps Are Logical Ones
It doesn't take a crystal ball to see how this will develop
over time. Consider the struggle you have today to order
office supplies over the web (oh yes, I know that Office Max
and Office Depot win awards for their "easy" sites --but in
this case easy is a very relative term).
In just a couple of years, the pain will be gone. Chips
embedded in selected shelf areas of the TCP/IP-enabled supply
cabinet (configured by you) will track the weight of the
contents of each area. When, for instance, your paper clip
shelf records that the weight has gone below a lowest
threshold (meaning you're running low on clips), the supply
cabinet will alert you that it's time to re-order, as well as
provide statistics tracking the efficiency of your purchasing
model. Pull out the old pointing device, and you're done.
Restaurant hunting? Put down the phone, log off and head
over to your in-home entertainment kiosk (you know, the thing
they used to call a television set).
Get your input device (in my Future-Ama you'll still be
using a keyboard), enter a menu (e.g., French or Fresh Game),
a distance you want to travel and a price range, and off goes
your restaurant agent. Later it returns in a few seconds with
a list of restaurants that match the requirements -- whether
in town or in a place you've never been.
Make your selection and the reservation is made and
confirmed. And the destination is sent via wireless to your
car, where you'll be guided by the onboard GPS system. You're
good to go, and not a browser in site.
On vacation? Need to get prints made from your digital
camera? When you've loaded up your camera memory, you won't be
writing to a floppy, putting it in your pocket until you get
somewhere that can develop your pictures -- if the floppy
doesn't get damaged during the trip.
Instead, you'll just press the "develop" button and the
data will be transmitted to your developing house -- ready and
waiting for you when you return home -- and paid for already
through your account.
Now, of course, there will always be some use for the web
and the browser as a basic means of gaining access to
information and collaborating with others. In other words,
fulfilling Tim Berners-Lee's vision of the web. But when it
comes to procuring goods, managing and improving our daily
lives and transacting business over the net, we'll be
wondering in a very short time how we ever put up with URLs
and GPFs and 404s…and all of the other by-products of
browser-based Net access.
So my advice to those companies who ask me to play futurist
is this: Strategically, consider how you'll turn today's
difficult Net access into tomorrow's integrated access -- how
you'll turn the hand crank into the self-starter.
And my advice for those folks about browsers in general is
even simpler: Use it for all it's worth: Just don't get too
attached to it.
Mike Fischler
is the Principal Internet Strategist of The Pubs Group. TPG
focuses on helping companies of all types integrate their
business practices and processes with the Internet, and
creatively refashion the Internet to support those processes
and practices. For the last seven years he has worked with
companies worldwide--including Eastman Kodak, Fujitsu, Siemens
Nixdorf and IBM--putting smart marketing and business
strategies to work. You can find Mike at ClickZ the second
Friday of every month. You can reach him at 310 842 7945 or at
mrf@pubsgroup.com.